1.1 Thank you for visiting the https://www.nandos.co.zm website (the "Website"). Nando’s Zambia is registered as Fortune Chickens Ltd (“Nando’s”, "we", "us" or "our") and is committed to protecting and respecting your privacy.
What types of Personal Data do we Collect?
2.1 The types of Personal Data that we may Collect includes information necessary for our legitimate business interests and to provide you with a service, including but not limited to, fulfilling an order; answering a query; entering a competition. This may include identifiable personal information, that you would provide to us, such as (amongst other things) your first and last name, screen name, email address, postal address, physical address, telephone number, date of birth, details about your telephone device (e.g. mobile phone) and your telephone service provider and information related to providing products and services ("Personal Data").
2.2 We may also Collect other information, including your interests, preferences, purchasing behaviour, transactional information, geographical location and demographics (e.g., age, gender, and income information). We may, on occasion, combine Personal Data we receive online with other records (such as those from telephone and direct purchases) to develop a customer profile relating to you.
2.3 We will attempt to limit the types of Personal Data we Collect to only that to which you consent (for example, in the context of online registration, competitions, message boards, surveys, polls, games, SMS, MMS and other mobile services).
2.4 When you visit our Website, our web server also automatically records your IP address, the website from which you visit us, the pages on our sites you visit and in what sequence, and the date and length of your visit. This information is aggregate and anonymous data and does not identify you specifically. However, you acknowledge that this data may be able to be used to identify you if it is aggregated with other Personal Data that you supply to us.
2.5 Nando’s will not collect, use or disclose sensitive information (such as information about racial or ethnic origins or political or religious beliefs) except with your specific consent or in the circumstances permitted by law.
2.6 You may choose to provide your credit card information to make a purchase via the Website, where allowed. In such cases, the credit card information is provided directly to a third party, a secure payment gateway, in order to process payment. Nando’s will not save or use your credit card information for any purpose. Nando’s will use its best endeavours to ensure that payment gateway partners chosen use the best industry standard security to store all credit card information.
How does Nando’s use your Personal Data?
3.1 We may use your Personal Data to:
3.1.1 provide services or products you request (e.g. prepare and deliver an order to you; enter you in a competition; send you by email or other electronic means our newsletters or other products or services in which you express an interest);
3.1.2 allow you to participate in recreational activities on the Website (e.g. participate in our message boards), to organise or carry out promotional activities, games or promotional events;
3.1.3 inform you of changes made to our Website;
3.1.4 inform you of products, services, promotions, offers and competitions which you may find interesting, subject to clause 6 below;
3.1.5 respond to any queries you may have;
3.1.6 develop a more direct relationship with you for the purposes described in this section;
3.1.7 develop an online customer profile;
3.1.8 understand general customer trends and patterns so we can develop and support existing and ongoing marketing strategies for our products and services; and
3.1.9 for security, administrative and legal purposes.
3.2 Where you choose to receive mobile services and content via SMS, MMS and other mobile services, we use this information to deliver such mobile services and content to you, to carry out market research, to track sales data and to plan other promotional activities which may be of interest to you.
What is Nando’s Cookies Policy?
4.1 We want your experience with Nando’s to be simple and easy. To ensure that you can make full use of our online services, your computer, tablet or mobile device will need to enable cookies. If cookies aren't enabled on your device, it may limit your experience on our website and will mean that we will not be able to recognise you or remember your settings and preferences. Data protection is of upmost importance to us at Nando’s, so our cookies simply aim to make it easier for you, whilst allowing us to ensure that we can personalise your experience.
4.2 What are Cookies and why do we use them?
4.2.1 Cookies allow us to recognise you as a unique customer to Nando’s and provide us with information about how you use our website. Cookies are commonly used on the Internet and do not harm your device in any way, in fact they can make your experience even better.
4.3What categories of cookies do we use?
4.3.1 Strictly Necessary Cookies: These cookies are essential in order to enable you to move around the website and use their features, such as accessing secure areas of the website. Without these cookies, services like enabling appropriate content based on your type of device cannot be provided.
4.3.2 Performance Cookies: These cookies collect information about how visitors use the website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how the website work.
4.3.3Functionality Cookies: These cookies allow the website to remember choices you make (such as your language or the region you are in) and provide enhanced, more personal features. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. They may also be used to provide services you have asked for such as watching a video or commenting on a blog. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.
4.3.4Targeting/Advertising Cookies: These cookies are used to deliver advertising more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaigns. They are usually placed by advertising networks with our permission. They remember that you have visited a website and this information is shared with other organisations such as advertisers. For example, we use third party companies such as Google to provide you with more personalised adverts when visiting other websites.
4.4You may set your browser to block all cookies or to indicate when a cookie is being set, although our services may not function properly if your cookies are disabled. To find out how to control or disable cookies within most browsers, consult the "Help" section of your browser or device or visit www.allaboutcookies.org.
4.5We use Google Analytics to understand how visitors engage with our sites and apps. This means that when you visit our website or use our mobile applications your browser automatically sends certain information to Google. This includes, for example, the web address of the page that you're visiting and your IP address. You will find the details of how the Google technology collects and processes data following this link https://www.google.com/policies/privacy/partners/.
4.5.1 If you don’t want the Google Analytics to be used in your browser, you can install the Google Analytics browser add-on visit http://tools.google.com/dlpage/gaoptout
What about Personal Data that is publicly available?
Will my Personal Data be used for marketing purposes?
6.1 If we obtain your prior consent, we may use your Personal Data for the purposes of:
6.1.1 direct marketing of our own products and services and on behalf of other companies within Nando’s; and
6.1.2 direct marketing of products and services on behalf of selected third parties, if you have agreed to your details being passed onto third parties.
6.2 You are entitled to request that we desist from using your Personal Data for the purposes of direct marketing, and we will provide you with the necessary functionality for you to do so with ease, each time we market to you.
What security measures are in place to protect my Personal Data?
7.1 Although absolute security cannot be guaranteed on the Internet, we have in place up-to-date, reasonable technical and organisational security measures to protect your Personal Data against accidental or intentional manipulation, loss, misuse, destruction or against unauthorised disclosure or access to the information we Collect online.
7.2 While we cannot ensure or warrant the security of any Personal Data you provide us, we will continue to maintain and improve these security measures over time in line with legal and technological developments.
How will Nando’s store my Personal Data?
8.1 We store your Personal Data. We may also or alternatively store your Personal Data on and transfer your Personal Data to a central database located in Amazon Web Services (“AWS”). If the location of the central database is located in a country that does not have substantially similar laws which provide for the protection of personal data, we will take the necessary steps to ensure that your Personal Data is adequately protected in that jurisdiction.
Will my Personal Data be shared with anyone else?
How can I find out what Personal Data Nando’s holds about me?
10.1 To see the Personal Data we have collected through this Website that relates to you, to cancel it and/or to correct or update this Personal Data, please email us at email@example.com. In addition, we will always give you the opportunity to update your preferences regarding our use of your Personal Data.
10.2 To protect your privacy and security we will take reasonable steps to verify your identity before granting access. If you have any additional questions about Personal Data we hold about you, please contact us at or visit http://www.nandos.co.zm/contact.
Use of the Website by children
11.1 This Website is accessible to children under the age of 18.
11.2 We require children to consult with their parents before providing Personal Data. We also encourage parents to supervise their children's online activities by, for example, adopting parental control tools available from online services and software manufacturers that help provide a child-friendly online environment. These tools can also prevent children from disclosing online their name, address, and other Personal Data without parental permission.
11.3 We encourage parents to talk to their children about the use of the Internet and information they disclose to websites.
How can I contact Nando’s?